Service Delivery Manager VOIP - Livebox - Mail (AH8762498)
Wednesday, December 10, 2008Join this young and dynamic organization with driven people located in central Amsterdam in the telecommunications industry.
Your Role...
- On a weekly basis, provide performance reports to the OPM Management team.
- Monitor the QoS of the related platform and review the monthly operator reports:
- Follow-up the ticket handling, incidents and KPIs.
- Receive monthly reports from the operator and analyze them.
- Update the weekly OPM reports with performance results from the VoIP platform.
- Liaise with, and lead, crisis situation.
- Analyze any functionality changes coming from internal department and communicate the impact to the relevant persons:
- Analyze the details and impacts of functionality changes/new releases and communicate the result to the Project Manager/Functional Analyst.
- Ensure the proper implementation processes are followed.
- Identify root causes, trigger corrective actions and chase relevant persons/departments to take corrective actions to solve issues.
- Manage 3rd party suppliers:
- Ensure the organization and 3rd party providers can work together (reporting and troubleshooting systems are in place with detailed operational contractual agreements).
- Manage the 3rd party provider’s performance (KPIs and SLAs).
- Participate in the study, design and build phases of the projects/small requests having impact on the service.
- Review the chosen solution and processes to ensure coherence within the design and build phases and set requirements based on guidelines of the service.
- Ensure the project team will transfer all relevant knowledge and information to you during the build phase.
- Pro-actively identify any dysfunction and propose improvements, communicating with the relevant persons (BPA, Marketing, CSD) to ensure that the improvements are put in place.
- 1+ years experience in a comparable position including management of operational activities and supplier management, preferably within an ISP or Telco in an international environment.
- Strong knowledge of/experience with VoIP and ADSL technologies.
- Knowledge of the management of operational activities and related reporting activities.
- Strong analytical & organizational skills.
- Excellent problem solving and decision making skills.
- Pro-active and stress-resistant with the ability to prioritise.
- Ability to maintain a general overview (helicopter view).
- Ability to meet tight deadlines and manage a number of projects at the same time.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- # The employer requires that all applicants have permission to work in The Netherlands/Europe or qualify for the Working Holiday visa (Australian, New Zealand or Canadian citizens only).
Apply now for this job: Service Delivery Manager VOIP - Livebox - Mail (AH8762498)
posted by Alistair @ 5:02 PM. permanent link,
Team Manager JAVA Applications €63.000 (AH6952790)
Wednesday, November 26, 2008Join one of Europe's most innovative and successful companies as it grows rapidly into a global leader. You will work alongside hundreds of other International people in a driven and enthusiastic environment at offices in central Amsterdam.
Your Role...
- Chairman of business change board for eCommerce, subscriptions and reversed logistics domain.
- Main contact person for business management for 2nd and 3rd line support.
- Perform incident and change management as well as release and configuration management.
- In charge of operational stability applications from functional perspective.
- Implement new functionality on small projects.
- Manage Developers and Analysts.
- Experienced line manager for business critical JAVA applications.
- Experienced in managing teams of 10 people or more.
- Knowledge of, and feeling for, business processes, preferably in eCommerce, subscription and billing.
- Background in Information Analyses & JAVA development.
- Preferably worked for international consumer electronic company with direct selling relation to high number of end consumers ?(telecom, internet stores).
- Strong analytical skills, professional way of working, project management skills, pragmatic attitude and strong on delivery.
- Senior, self propelling and strong in managing the relationship with the business.
- Structured person, high energy level, "builder" type.
- Quality minded, results-oriented and proactive.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- The employer requires that all applicants have permission to work in The Netherlands/Europe or qualify for the Working Holiday visa (Australian, New Zealand or Canadian citizens only).
Apply now for this job: Team Manager JAVA Applications €63.000 (AH6952790)
posted by Alistair @ 10:33 AM. permanent link,
IT Project Manager (AH4538522)
Join one of Europe's most innovative and successful companies as it grows rapidly into a global leader. You will work alongside hundreds of other International people in a driven and enthusiastic environment at offices in central Amsterdam.
Your Role...
The IT Project Manager is responsible for managing one large project or several small projects within a larger IT program and is accountable for the entire project’s planning, budget, deliverables, communication, risks and resources (5-20 employees).
- Liaise with IT Program Sr. Manager to determine overall project budget and resource plan and to align with the project portfolio.
- Manage and escalate issues and risks to IT Program Sr. Manager and to business stakeholders.
- Drive cost effectiveness and ensure team is knowledgeable of their impact on the budget.
- Document and discuss roles and expectations and feedback forms for project resources.
- Possess sufficient functional/technical knowledge to be able to evaluate solutions that meet business requirements.
- Ensure all project management activities are effectively done and project deliverables are on time, on budget and made with quality.
- Coordinate development, deployment, and support handover activities.
- Drive processes and technology improvements.
- Over 5 years of experience as project manager.
- Preferably experience in high tech, telecom and/or consumer electronics industry.
- Hands on experience with design and implementation of IT solutions for front and/or back office processes.
- Experience with:
- Best-practice project management methodology.
- Managing modern system developments projects.
- Managing projects to implement standard packages.
- Business process side and the IT side (architectural design).
- Senior, self propelling and strong in managing the relationship with the business.
- Sufficient understanding of IT infrastructure to manage internal/external developments and changes as part of a business application realisation.
- Brings requirements and developments within different organisational units together and facilitates cross functional decision making.
- Proactively brings requirements and developments within different organisational units together and facilitates cross functional decision making.
- Strong project management and analytical skills, with a professional way of working, pragmatic attitude and strong on delivery.
- Structured person, high energy level with a “helicopter view”.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- The employer requires that all applicants have permission to work in The Netherlands/Europe or qualify for the Working Holiday visa (Australian, New Zealand or Canadian citizens only).
Apply now for this job: IT Project Manager (AH4538522)
posted by Alistair @ 10:26 AM. permanent link,
Oracle DBA Team Lead (AH11490326)
Join this innovative company providing imaging and information technology solutions for both consumers and businesses.
Your Role...
- Lead a team of 8-10 staff responsible for supporting, monitoring and tuning Oracle databases (EBS & Non-EBS) and other Oracle products.
- Develop, implement and maintain database administration policies and procedures.
- Implement and review appropriate security guidelines/mechanisms, in compliance with security policies.
- Plan and review PDP (Personal Development Plan) for internal staff.
- Manage 3rd party/vendor company responsible for system monitoring including day-to-day issues, contracts/SLA.
- Manage stakeholders/other team such as the Functional/Technical team, Infrastructure team, Security team and Project etc.
- Plan and review DBA resources and future tasks including upgrades and support to projects.
- Plan and execute periodical development releases.
- Manage escalation from other teams to ensure smooth operation of the systems and to ensure internal SLA/OLA is met.
- Assist in hiring and budgeting.
- 5 years experience in a senior position and leading other teams.
- Must have experience in management and maintenance of Oracle EBS.
- Must feel comfortable in this environment:
- Database: 9.2.0.8 and 10G
- EBS: 11.5.8 and 11.5.10 with 45+ modules,
- iAS: 9i and 10G
- Discoverer: 9i and 10G
- Portals: 9i and 10G
- Environment consists of 30 production instances, 100 test instances - the biggest is 3.5 TB with 6000 users the second largest is 1.5 TB with 2000 users across Europe.
- Excellent analytical and problem solving skills.
- Excellent interpersonal and communication skills.
- Ability to work under pressure and track record of delivering on time.
- Must have enthusiasm and drive for excellence.
- Sound business knowledge.
- High concern for accuracy with a customer focus.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- The employer requires that all applicants have permission to work in The Netherlands/Europe or qualify for the Working Holiday visa (Australian, New Zealand or Canadian citizens only).
Apply now for this job: Oracle DBA Team Lead (AH11490326)
posted by Alistair @ 10:17 AM. permanent link,
Project Manager award winning Financial services. €80k (SS3093190)
Tuesday, October 28, 2008This role is with a rapidly expanding IT company who delivers high-profile IT projects successfully and within challenging timelines. This company offers services based on industry best practices and a proven project management approach.
Your Role...
- Participate in the sales phase with the client and provide input for the proposal.
- Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
- Identify resources needed and assign individual responsibilities.
- Manage day-to-day operational aspects of a project and scope.
- Review deliverables prepared by team before passing on to the client.
- Effectively apply our methodology and enforce project standards.
- Prepare regular detailed reports to the client as to scheduling.
- Ensure project documentation is complete, current, and stored appropriately.
- Maintain risk and issue logs.
- Manage project budget and negotiate changes with the client.
- Identify business development and "add-on" sales opportunities as they relate to a specific project.
Your Profile...
- 3+ years experience as a Project Manager.
- Working knowledge of Prince 2 or other standard project management methodology.
- Experienced in implementing changes in financial industry.
- Knowledge of the cards & payments sector is preferable.
- Knowledge and experience in all project phases.
- Ability to work under pressure with good time management skills.
- People manager who is decisive and results driven.
- Initiative, independence, persistence, attention to detail, flexibility, and integrity are important traits.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- The employer is willing to organise a Knowledge Migrant visa and relocation for the right candidate.
Apply now for this job: Project Manager award winning Financial services. €80k (SS3093190)
posted by Alistair @ 6:31 PM. permanent link,
Test Manager at Telco/ISP (SS10195692)
Friday, October 10, 2008Join this young and dynamic organization with driven people located in central Amsterdam in the telecommunications industry.
Your Role...
You will act in a leadership role to ensure tests are properly prepared and executed within the organization. You will ensure the test team is properly structured and motivated to handle the time-critical test phase of the product lifecycle.
- Create test quotes throughout the product lifecycle.
- Plan resources for the Test Factory.
- Create an overall integration and test schedule aligned with the release roadmap.
- Perform people management (hiring, coaching, motivating, training).
- Ensure the proper definition of the test organization and strategies for the various project types.
- Use the principles of Business Driven Test Management to include the business stakeholders in the testing process.
- Ensure efficient and optimised testing of projects by combining tests over various test levels such as UT/UIT/DST and Acceptance.
- Utilise the in-house test automation solution to execute regression and functional automated test cases.
- Ensure all internal and external parties involved in testing are aligned.
- Review functional specifications and designs.
- Review test deliverables (test strategy, test design, and test cases) and participate in review meetings for both functional and regression tests.
- Plan and track the test preparation process.
- Ensure the test engineers meet their targets and have the proper means to do their job (environment, tools, and training).
- Ensure the quality metrics are gathered and reported on.
- Streamline resolution of issues during test preparation and execution.
- Ensure the test environments are defined and maintained properly.
- Ensure the TFAC targets are being defined and met.
- Help increase awareness of the testing processes throughout the company.
- HBO/WO level, preferably degree in Computer Science, Telematics or equivalent.
- 8+ years experience in development and testing of IT applications.
- Experience with:
- Managing a team of testers in an ISP or Telco environment.
- Test automation both in preparation and execution.
- Test preparation and test execution coordination.
- Project and contract management, related to a structured product development lifecycle.
- Web, billing and operational support systems.
- Resource and budget planning.
- Quoting complex test projects.
- Bug tracking and test (management) tools.
- TMAP and/or ISEB approach.
- Preferably a candidate who is TMAP of ISEB certified.
- Excellent test and test management skills.
- People manager with the ability to work under time pressure.
- Able to keep the overview while keeping an eye for details.
- Proven leadership capabilities.
- Flexible and adaptable.
- Initiative and ability to resolve problems.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- The employer requires that all applicants have permission to work in The Netherlands/Europe or qualify for the Working Holiday visa (Australian, New Zealand or Canadian citizens only).
Apply now for this job: Test Manager at Telco/ISP (SS10195692)
posted by Alistair @ 10:56 AM. permanent link,
Operations Manager ADSL. €55k (SS5573167)
Join this young and dynamic organization with driven people located in central Amsterdam in the telecommunications industry.
Your Role...
You are responsible for all aspects of ADSL products and their associated processes. You are in charge of determining and implementing the strategy which ensures quality of service for these product(s) and continuously optimising it to increase customer satisfaction.
- Single point of contact for ADSL operational issues.
- Report quality of service to senior management.
- Provide information on ADSL operational performance to service business owners.
- Represent the IT Operations department in all service altering/impacting projects as a stakeholder, ensuring new products and services are released on time and according to plan.
- Monitor and optimise incident and problem management processes.
- Collect and report on relevant operational performance indicators.
- Participate in change management processes, representing ADSL services.
- Identify root causes and initiate corrective actions.
- Represent the organization in meetings with external suppliers.
Your Profile...
- 3+ years experience in a comparable position, including management of operational activities and supplier management.
- Strong knowledge of/ experience with ADSL technology.
- Good knowledge of telecommunications principles and practices.
- Used to working with Measurement & performance tools (KPI monitoring) and technical persons (NOC, 3rd line, etc.).
- ITIL certification is a plus.
- Strong analytical & organizational skills.
- Ability to maintain overview and see the bigger picture.
- Strong planning skills, ability to prioritise.
- Excellent problem solving and decision making skills.
- Pro-active, flexible, stress-resistant, communicative and results oriented.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- The employer requires that all applicants have permission to work in The Netherlands/Europe or qualify for the Working Holiday visa (Australian, New Zealand or Canadian citizens only).
Apply now for this job: Operations Manager ADSL. €55k (SS5573167)
posted by Alistair @ 10:53 AM. permanent link,
Manager of Data Warehouse & Reporting (SS9632224)
Tuesday, September 16, 2008Join this young and dynamic organization with driven people located in central Amsterdam in the telecommunications industry.
Your Role...
As the Manager of Data Warehouse & Reporting, you will manage a team of 4 members in charge of the data warehouse and reports. You are responsible for:
- Information analysis that will lead to management reporting and business intelligence within the organization.
- ETL/backroom processes to extract the data from the source systems and store them in a data warehouse.
- Reporting processes/front-end processes.
- Team management:
- Assign activities and set priorities for your team’s activities.
- Be the escalation person for your team, find solutions to escalations and ensure it’s implemented.
- Be the escalation person for your team, find solutions to escalations and ensure it’s implemented.
- Monitor the efficiency of the team and the satisfaction of the customers.
- Ensure proper documentation is undertaken.
- People Management:
- Recruit and motivate staff for the team.
- Report team progress to the Product & Process Development Manager.
- Coach and support team members to ensure objectives and expectations are met
- Data warehouse:
- Ensure the evolutions of the data warehouse are operationally managed:
- Manage the external suppliers of DWH
- Control costs and quality.
- Manage KPIs.
- Perform contract management.
- Reporting:
- Ensure the operational and DWH corporate reports are developed and maintained.
- Assess the efficiency of the report request process and recommend improvements.
Your Profile...
- 4+ years experience in a similar position, preferably within ISP or Telco in an international environment.
- 2+ years experience in people/team management.
- Excellent knowledge of/experience with data warehouse/data modelling.
- Good knowledge of/experience with billing and CRM systems.
- Strong analytical & organizational skills.
- Enthusiastic, communicative, persuasive and positive.
- Assertive, flexible, results oriented and stress-resistant with the ability to prioritise.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- The employer requires that all applicants have permission to work in The Netherlands/Europe or qualify for the Working Holiday visa (Australian, New Zealand or Canadian citizens only).
Apply now for this job: Manager of Data Warehouse & Reporting (SS9632224)
posted by Alistair @ 3:45 PM. permanent link,
ISP/Telco Project Manager. €65k (SS1431718)
Join this young and dynamic organization with driven people located in central Amsterdam in the telecommunications industry.
Your Role...
Your primary responsibilities in this challenging position concern the planning and management of projects assigned to you, from initiation right through to deployment and handover to the User Support Team.
- Managing virtual teams and ensuring tasks are carried out as planned.
- Expected to contribute functional expertise at a very detailed level.
- Define new features to be implemented in detail.
- Validate specifications with users at a global level and with development teams for quotation purposes.
- Follow up on developments and test results.
- Liaising with the ‘factory’ departments to determine which resources are required based on the specifications.
- Analyse the impacts of the project on the current business processes and ensure the business processes are adjusted accordingly.
- Contribute to the specifications and execution of test scenarios.
- Report any bugs to the development teams and following up on their bug-fix activities.
- Prepare training documentation related to the use of IS tools and deliver training programmes to users, ensuring the knowledge and tools required to support the users are available to the User Support Team.
- Ensure deadlines are met and projects realized within the agreed budget.
- Provide regular feedback to the management and to internal customers and users.
Your Profile...
- 3+ experience in project management/business analysis with an ISP or Telco.
- Strong analytical skills.
- May be expected to work nights or early mornings for roll-outs to reduce work interruptions at the customer or user level.
- Excellent English communication skills - both written and spoken.
- University Degree or relevant IT qualifications.
- The employer requires that all applicants have permission to work in The Netherlands/Europe or qualify for the Working Holiday visa (Australian, New Zealand or Canadian citizens only).
Apply now for this job: ISP/Telco Project Manager. €65k (SS1431718)
posted by Alistair @ 3:44 PM. permanent link,
Management jobs in Amsterdam - REGISTER YOUR CV
Tuesday, January 1, 2008If you didn't see any jobs that suit your profile or your needs then please apply for this job so that we can review your CV and add you to our database for future vacancies.
Apply now for this job: Management jobs in Amsterdam - REGISTER YOUR CV
posted by The White Door @ 4:52 PM. permanent link,